RETURNS & REFUNDS POLICY

RETURNS

Our return policy lasts 15 days. If more than 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Please note that personalised items cannot be returned or exchanged.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be returned in its original packaging.

You may request a return or exchange if a product was delivered to you broken, defective or damaged.

Glow by Citron reserves the right to refuse a return or exchange if the product has been used, altered, tampered with or otherwise does not meet the conditions outlined above.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

In certain situations, only partial refunds may be granted, where applicable, including:

• Any item that is not in its original condition, is damaged or has missing parts for reasons not due to our error.

• Any item returned more than 15 days after delivery.

REFUNDS

Once your return has been received and inspected, we will send you an email confirming receipt of your returned item.

We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within the applicable processing period.

Please note that the time taken for the refund to appear in your account may vary depending on your bank or payment provider.

LATE OR MISSING REFUNDS

If you have not yet received your refund, please first check your bank account again.

You may then wish to contact your credit card company or payment provider, as there may be a processing period before the refund is officially posted.

Next, contact your bank, as additional processing time may be required before a refund appears in your account.

If you have completed these steps and still have not received your refund, please contact Glow by Citron at info@citron.life.

SALE ITEMS

Only regular-priced items are eligible for refunds.

Unfortunately, sale items cannot be refunded, unless otherwise required by applicable law.

EXCHANGES

We only replace items if they are defective or damaged.

If you need to exchange a defective or damaged product for the same item, please email us at info@citron.life and send your item to:

Glow by Citron
Warehouse No. 10
Capitol Real Estate Warehouses
Al Quoz 1
Dubai, United Arab Emirates

All exchanged items are subject to availability.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the eligible return. Once the returned item has been received and approved, a gift certificate or equivalent store credit will be issued to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the original purchaser using the original payment method.

SHIPPING RETURNS

To return your product, please send it to:

Glow by Citron
Warehouse No. 10
Capitol Real Estate Warehouses
Al Quoz 1
Dubai, United Arab Emirates

You will be responsible for paying the shipping costs associated with returning your item, unless the item was delivered defective, damaged or incorrect.

Shipping costs are non-refundable. Where applicable, if a refund is issued, the cost of return shipping may be deducted from your refund.

The time required for an exchanged product to reach you may vary depending on your location.

When returning higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. Glow by Citron cannot guarantee receipt of returned items that are sent without tracking.

CONTACT US

For questions regarding returns, refunds or exchanges, please contact:

Glow by Citron
Email: info@citron.life