Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Glow by Citron. Throughout the site, the terms “we”, “us” and “our” refer to Glow by Citron. Glow by Citron offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any Services.

Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products or Services for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any applicable laws or regulations, including but not limited to copyright laws.

You must not transmit any worms, viruses or any code of a destructive nature.

A breach or violation of any of these Terms may result in immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is inaccurate, incomplete or not current.

Material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, complete or timely sources of information. Any reliance on material on this site is at your own risk.

This site may contain historical information that is not current and is provided for reference only.

We reserve the right to modify the contents of this site at any time but have no obligation to update information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service, or any part or content thereof, without notice.

We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and shall be subject to return or exchange only in accordance with our Return Policy.

We make every reasonable effort to display the colours, images and details of our products as accurately as possible. However, we cannot guarantee that the display of any colour on your device will be completely accurate.

We reserve the right, but are not obligated, to limit sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit quantities of any products or services offered.

Product descriptions, availability and pricing are subject to change at any time without notice and at our sole discretion.

We reserve the right to discontinue any product at any time.

Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information or other material purchased or obtained by you will meet your expectations or that errors in the Service will always be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed with us.

At our sole discretion, we may limit or cancel quantities purchased per person, household or order. These restrictions may include orders placed by or under the same customer account or credit card and/or orders using the same billing or shipping address.

If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address or telephone number provided when the order was placed.

We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for purchases made through our store and to promptly update your information as necessary.

For further information, please review our Return Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools over which we neither monitor nor have control or input.

You acknowledge and agree that access to such tools is provided “as is” and “as available” without warranties, representations, conditions or endorsements of any kind.

We shall have no liability arising from or relating to your use of optional third-party tools.

Your use of any optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you understand and approve the terms provided by the relevant third-party provider.

Any new services, features, tools or resources introduced through the website in the future shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and Services available through our Service may include materials or links from third parties.

Third-party links may direct you to websites that are not affiliated with Glow by Citron. We are not responsible for examining or evaluating their content or accuracy and do not warrant or assume liability for third-party materials, websites, products or services.

We are not liable for harm or damages arising from purchases or transactions made in connection with third-party websites.

Please review the relevant third party's policies and practices before engaging in any transaction. Questions or concerns regarding third-party products or services should be directed to the relevant third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit contest entries, creative ideas, suggestions, proposals, plans or other materials to us, whether online, by email, postal mail or otherwise (“Comments”), you agree that we may, without restriction, edit, copy, publish, distribute, translate and otherwise use those Comments in any medium.

We are under no obligation to maintain Comments in confidence, pay compensation for Comments or respond to Comments.

We may monitor, edit or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates intellectual property rights or these Terms.

You agree that your Comments will not violate any rights of third parties, including copyright, trademark, privacy, personality or other personal or proprietary rights.

Your Comments must not contain unlawful, abusive or obscene material, viruses, malware or other harmful code.

You may not use a false email address, impersonate another person or otherwise mislead us or third parties regarding the origin of your Comments.

You are solely responsible for the Comments you make and their accuracy. We accept no responsibility or liability for Comments posted by you or any third party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

Please review our Privacy Policy for further information regarding how we collect, use, store and protect personal information.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our site or within the Service may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability or other information.

We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if information within the Service or on a related website is inaccurate, including after an order has been submitted.

We undertake no obligation to update, amend or clarify information within the Service or on any related website, including pricing information, except where required by law.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content:

  • For any unlawful purpose;

  • To solicit others to perform or participate in unlawful acts;

  • To violate applicable international, federal, national or local laws or regulations;

  • To infringe upon our intellectual property rights or those of others;

  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate or unlawfully discriminate against others;

  • To submit false or misleading information;

  • To upload or transmit viruses, malware or other malicious code;

  • To collect or track the personal information of others without authorisation;

  • To spam, phish, pharm, pretext, spider, crawl or scrape;

  • For any obscene or immoral purpose; or

  • To interfere with or circumvent security features of the Service, related websites, other websites or the Internet.

We reserve the right to terminate your use of the Service for violating any prohibited use.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that results obtained through use of the Service will always be accurate or reliable.

From time to time, we may remove the Service for indefinite periods or cancel the Service without notice.

You expressly agree that your use of, or inability to use, the Service is at your sole risk.

The Service and all products and Services delivered to you through the Service are, except where expressly stated otherwise, provided “as is” and “as available”, without representation, warranties or conditions of any kind, either express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

To the maximum extent permitted by applicable law, Glow by Citron and its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers and licensors shall not be liable for any direct, indirect, incidental, punitive, special or consequential loss or damages arising from your use of the Service or products purchased through the Service.

Where applicable law does not permit certain exclusions or limitations of liability, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Glow by Citron and its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or documents incorporated by reference, or your violation of applicable law or the rights of a third party.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law.

Any unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities incurred by the parties before termination shall survive termination of this agreement where applicable.

These Terms remain effective unless and until terminated by either you or us.

You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or by ceasing use of our site.

If, in our sole judgment, you fail or we suspect that you have failed to comply with any provision of these Terms, we may terminate this agreement without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to the Services or any part thereof.

SECTION 17 – CUSTOMS AND DUTIES

International orders may be shipped using DHL Express or another designated international courier service.

Unless expressly stated otherwise during checkout, international shipping charges do not include applicable customs duties, import taxes, VAT, processing fees or other charges imposed by the destination country.

Any applicable customs duties, taxes or import-related charges are the responsibility of the customer unless expressly stated otherwise at checkout.

SECTION 18 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms of Service, together with any policies or operating rules posted by us in relation to the Service, constitute the entire agreement and understanding between you and us regarding your use of the Service.

They supersede prior or contemporaneous agreements, communications and proposals, whether oral or written, relating to the Service.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 19 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services shall be governed by and construed in accordance with the applicable laws of the United Arab Emirates and the Emirate of Dubai, subject to any mandatory consumer protection laws that may apply.

SECTION 20 – CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website.

It is your responsibility to periodically check our website for changes.

Your continued use of or access to the website or Service following the posting of changes constitutes acceptance of those changes.

SECTION 21 – CONTACT INFORMATION

Questions regarding these Terms of Service should be sent to:

Glow by Citron
Dubai, United Arab Emirates
Email: info@citron.life